Frequently Asked Questions
Everything you need to know about shopping with SafariSA.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within major metropolitan areas, while regional deliveries may take up to 7 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal, and we will arrange a courier collection at your convenience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button with specific measurements. As our Safari-inspired collections may vary in fit, we recommend comparing your body measurements to our chart for the most accurate selection.
Which payment methods do you accept?
SafariSA accepts all major credit and debit cards (Visa, Mastercard, Amex), Instant EFT via PayFast, and popular buy-now-pay-later options like PayFlex.
Are your materials ethically sourced?
Yes, we pride ourselves on sustainability. Our fabrics are sourced from suppliers who prioritize organic cotton, recycled fibers, and fair-labor practices to ensure our fashion is as kind to the planet as it is to your wardrobe.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer support team at [email protected].